Sometimes players are trying to Create a new account from https://tornelo.com/account/new
They enter details and get the following error message.
Your Arbiter may have sent you an email invitiation. Please check your Inbox and Spam folders for an invitation email with the subject “Arbiter Name invites you to join Tornelo”.
If you can’t find the email, simply reset your password (see more here) in order to Sign in (see more here).
Once you have reset your password, if you are trying to accept an invitation you may need to do so manually.
Still having problems? Watch this video.